Healthcare providers are highly complex and constantly evolving, with increasing competition that triggers faster time to market, demand for quality care, better patient outcomes, and efficient operations. OTI has been engaged by several large providers who have recognized the need to transform its people, processes, culture, and technology to better meet these challenges and remain competitive in the marketplace.

The traditional, hierarchical approach to project management often limits their ability to adapt to changes in the healthcare landscape quickly and manage conflicting and concurrent priorities due to regulatory shifts, compliance requirements and increasing demand for customer-centric service. The need to become more patient-centric in their approach, putting the patient experience at the center of everything they do aligns perfectly with Agile’s customer centricity culture and focus.